Frequently asked questions
Photo keepsakes
Please check before you order
You'll have the chance to crop, edit and preview your photos before submitting.
Please review spelling, crops, and image quality carefully, as we print exactly what is submitted.
Printed colours may vary slightly from what you see on screen, as displays differ in brightness and calibration and prints are produced using ink rather than light.
What photos can I order?
By submitting images, text or designs, you confirm that you own them, or have permission to use and reproduce them.
By uploading a photo, you confirm you own it or have permission to use it, and that anyone identifiable in it, including children, is happy for it to be printed. Please only upload photos you are comfortable sharing with us for this purpose.
We're unable to print content that is protected by copyright, trademark or licence, including licensed characters, logos, brands, artwork and professional photographs without a release.
We reserve the right to decline or cancel any order containing content that violates the above, and no refund will be issued for work we've been unable to complete as a result.
Can I order just one photo magnet?
Our photo magnets come in sets, with a range of sizes to suit every kind of moment, whether you’re creating a little collection for yourself or putting together a thoughtful gift.
Can I use Instagram photos?
Yes, but Instagram compresses photos, so the print may look soft.
For the sharpest result, use the original from your camera roll.
Can I change my photo after I submit my order?
Yes, as long as your order hasn't been fulfilled.
Contact us within 24 hours of placing your order with:
- your order number
- your new photo
- which photo it should replace
and we'll swap it for you.
Once an order has been fulfilled, however, we're unable to make changes, so please check your crops and previews carefully before you submit.
What happens to the photos I upload?
Photos are the most personal information we handle, so we treat them with extra care.
- We use your photos only to produce, check and deliver your order, and to help you if something goes wrong with it.
- Staff or contractors who print or pack your order may see your photos. They are bound to keep them confidential.
- We do not sell your photos, share them with advertisers, or use them on our website or social media without your written permission.
- We delete uploaded photos 14 days after delivery, unless the law requires us to keep them or you ask us to keep them for a reorder.
Photos may reveal sensitive information, for example about health, religion or cultural background. We do not seek this information, and use it only to make your order.
Shipping and delivery
How long will my order take?
Every order is made to order. We fulfil orders within two business days of receiving them, and dispatch them the next business day.
Delivery times depend on your location and the postage option you choose, and you'll receive tracking details by email once your order is on its way.
Business days are Monday to Friday, excluding public holidays.
During busy periods such as special holidays, please allow extra time for order processing and delivery.
When will I get my order?
Delivery times will vary depending on your location.
Once your order has shipped, you will receive an email with tracking information.
How much is shipping?
- Standard shipping is $9.95 flat rate, Australia-wide.
- Express shipping is $14.95 flat rate, Australia-wide.
Can I pick up my order?
We are an online store, and all orders are posted.
We do appear at pop-up markets from time to time, so keep an eye on our Pop-up markets page or Instagram to find us in person.
Returns, refunds and cancellations
Returns and refunds
Every Life by Frame product is made to order using your own photographs and details.
Because each item is customised for you, we're unable to offer refunds or exchanges for change of mind.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Cancellations
If you'd like to cancel your order, please contact us within 24 hours of purchase.
Once your order has been fulfilled, it can't be cancelled or refunded.
Faulty or incorrect items
We take great care with every order. If your item arrives damaged, defective or not as described, please contact us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund.